Frequently Asked Questions

Please use the size guide and measurements shown on the individual product page. Children of the same age can have very different proportions, so we recommend choosing from the measurements rather than age alone. If your child is between sizes, consider the garment shape and the fit you prefer before ordering.

Not necessarily. Sizing can vary between styles and suppliers. Always check the size information on the specific product page, even if you have previously ordered another Arden & Hue item.

The available fibre composition and care guidance are listed on each product page and on the garment label. Please read both before washing or caring for the item.

We make every effort to present colours accurately. Screen settings, lighting and production batches can create slight differences, so the colour you receive may vary subtly from the image displayed.

Some styles may be restocked, while seasonal or limited items may not return. If a restock notification is available on the product page, enter your email to be notified. A notification does not reserve the item.

After checkout, you should see an order confirmation and receive a confirmation email at the address you provided. Please check your spam or promotions folder. If you still cannot find it, contact us with your name, checkout email and the approximate time of purchase.

Contact us as soon as possible. We will try to help before processing begins, but changes or cancellations cannot be guaranteed once an order has entered fulfilment or has been dispatched.

Yes. Depending on product availability and fulfilment location, an order may be sent in more than one parcel. If this happens, the available tracking information will be provided for each shipment. The delivery charge collected by Arden & Hue will not increase after checkout unless you request and approve a change to the order.

The payment methods currently available are displayed securely at checkout. Availability may vary by country, device and currency.

Unless a promotion specifically states otherwise, only one discount code can be applied to an order. Discount codes cannot normally be added after checkout.

The countries currently available for delivery appear at checkout. If your destination cannot be selected, we are unable to ship there at this time.

Estimated processing and delivery times are shown on the product page and at checkout. They are estimates rather than guaranteed arrival dates. During busy periods, severe weather, customs processing or carrier disruption, delivery may take longer.

Delivery charges are calculated and displayed before payment, based on your destination and the items in your order. Any free-delivery threshold will be shown on the website when available.

When tracking is available, we will send the details by email after dispatch. Tracking can take a short time to update after the carrier receives the parcel.

First check the latest carrier update and confirm that the delivery estimate has passed. If there has been no movement for several working days, contact us with your order number so we can review the shipment.

Depending on the destination and fulfilment route, local import taxes, duties or handling fees may apply. Where these charges are not collected at checkout, they are normally the recipient’s responsibility. Check the information shown at checkout and your local customs guidance before ordering.

Eligible items can be returned in accordance with our Returns & Refunds Policy. Items should be unworn, unwashed and returned with their original tags and packaging. Please read the policy before sending anything back, as exclusions and time limits may apply.

Contact us through the contact page with your order number and the item you wish to return. Wait for the return instructions before posting the parcel. Returns sent to an unapproved address may not reach the correct fulfilment location.

Return-delivery responsibility is explained in our Returns & Refunds Policy and may depend on the reason for the return and the consumer rights that apply to your order. If an item is faulty, damaged or incorrect, contact us before arranging postage.

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional processing time before the amount appears.

Please contact us promptly with your order number, a description of the problem and clear photographs of the item, packaging and shipping label. Keep the product and packaging until we have reviewed the issue and provided the next steps.

Always follow the care label attached to the garment. Unless the label says otherwise, washing similar colours together, fastening closures and turning printed or embellished garments inside out can help protect the item.

Follow the garment’s care label. Heat can affect some fabrics, prints, trims and elastic, so do not tumble-dry or iron unless the label confirms that it is suitable.

Remove all packaging and inspect the item before use. Check buttons, poppers, trims and other attachments regularly, and stop using the garment if any part becomes loose or damaged. Keep packaging away from children.